Refund policy

Every RiseMe program has a 30-day money-back guarantee. If you want your money back, you get it. You do not need to explain why.

How to ask for a refund

What happens next

We confirm your request as soon as we receive it and start the refund. We do not ask you to justify it, and we do not try to change your mind.

The money goes back to the payment method you used. You do not need to send card or bank details.

Timing depends on the payment method: BLIK refunds usually arrive within a few hours. Card refunds can take 5 to 10 business days to show on your statement, depending on your bank. Other local methods follow the timing of the provider.

We tell you when the refund has gone through. If a refund fails on the bank side, we contact you and return the money another way.

Charges you do not recognise

Charges from us appear on your statement as RISEME. If you see a charge you do not recognise, write to us first. We will find the purchase and refund it right away if you want, which is faster than opening a dispute with your bank.

After the guarantee period

If more than 30 days have passed, write to us anyway. We look at every case.

This policy does not limit any right you have under the consumer law of your country. Last updated: November 9, 2026.